Easyjet flight cancelled ,what are my rights regarding compensation etc?

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southrntrnzplnt

Easy Jet is a low cost carrier or discount airline. An airlines responsiblity is to get you to your destination, they dont have to guarentee a time. You need to read their Contract of Carriage to see what they are liable for based on their rules and regulations. If they do not have a ticketing agreement with any other airlines, they will not put you up on another airline.

Here is a link to their website and it covers all the information regarding cancellations and delay's.

If you feel that you were provided poor service or did not receive the compensation you were entitled to based on what is outlined in their Terms and Conditions, write a letter to the DOT (Department of Transportation) they stay abreast to airline complaints and make sure they are following the rules. I have included that link as well. There may be a similar agency in your home country, so you may want to do some reasearch to find what that agencies website is to write a formal complaint, but also send one to the airline if they did not provide you with everything that was listed on their page.

16 Delays, cancellations and denied boarding

1. If you arrive late for your flight:

Passengers should present themselves at the appropriate check-in desks, which will normally open two hours before the scheduled time of departure. Passengers who present themselves later than 30 minutes prior to scheduled time of departure will not be accepted for travel, and will forfeit their seats. It is recommended that you check-in two hours before the scheduled time of departure.
If you arrive for check-in at the airport terminal too late to check-in as required above you will forfeit your flight and no compensation will be given. However in this circumstance, you are requested to go to the easyJet sales desk, when open, and speak with our representative who may be able to help you.
2. If your flight is cancelled as a result of extraordinary circumstances

If your flight is cancelled as a result of extraordinary circumstances which could not have been avoided even though we took all reasonable steps , including but not limited to:

Air Traffic Control
Weather
Civil unrest
Terrorist alerts and Security alerts
Strike Action
Unexpected flight safety shortcomings
easyJet will not compensate you further other than providing you with one of the following options (â€œRe-routing and Reimbursement Optionsâ€):

You will be entitled to:

1. Re-routing to your final destination at the earliest opportunity; or

2. Re-routing to your final destination at later date at your convenience and subject to availability; or

3. A refund of the fare paid for the journey not made and for the journey already made where the flight no longer serves the purpose of the original travel plan. This refund can be claimed by visiting our website (www.easyJet.com) and completing the online cancelled flight form in the contact us section. Additionally, where relevant, we will offer a return flight to the first point of departure at the earliest available time.

In addition, you will be offered free of charge two telephone calls, or telex or fax messages or emails.

Where you choose to be re-routed at the earliest opportunity:

1. You will be provided with meals and refreshments in a reasonable relation to your waiting time; and

2. If an overnight stay is required because the reasonably expected time of departure is at least the day after the time of departure previously announced, easyJet shall offer you hotel accommodation and transport between the airport and the hotel free of charge.

3. If your flight is cancelled other than as a result of extraordinary circumstances which could not have been avoided even if all reasonable steps had been taken

You will be entitled to the above. In addition, you may be entitled to compensation in the sum of â‚¬250 if your flight is 1500km or less and â‚¬400 if your flight is over 1500km (â€œCompensationâ€). Please note that if you are offered re-routing under options 1 or 2 above, this sum will be reduced by 50% where your arrival time does not exceed the scheduled arrival time of your booked flight by 2 hours (flights of less than 1500kms) and 3 hours (flights of more than 1500km).

You will not be entitled to Compensation in the following circumstances:

a) If you are informed of the cancellation at least 2 weeks before the scheduled time of departure; or

b) If you are informed of the cancellation between 2 weeks and 7 days before the scheduled time of departure and are offered re-routing, allowing you to depart no more than 2 hours before the scheduled time of departure and to reach your final destination less than 4 hours after the scheduled time of arrival; or

c) If you are informed of the cancellation less than 7 days before the scheduled time of departure and are offered re-routing, allowing you to depart no more than 1 hour before the scheduled time of departure and to reach your final destination less than 2 hours after the scheduled time of arrival.

4. If your flight is delayed

If we advise you of a delay of more than one hour from the scheduled time of departure and you chose not to fly, you will be entitled to:

EITHER

Transfer your seat free of charge on to another easyJet flight to the same destination (subject to availability) for travel within the following seven day period by making arrangements at the easyJet sales desk or by contacting the easyJet call centre on 0871 244 2366. (Calls cost 10p per minute; calls from mobiles and other networks may cost more. For other telephone numbers visit the contact us section.)

OR
Cancel your seat and receive a credit by calling the easyJet call centre only on 0871 244 2366. (Calls cost 10p per minute; calls from mobiles and other networks may cost more. For other telephone numbers visit the contact us section. The fare paid (inclusive of all taxes and charges but exclusive of credit card, name change, or transfer fees if applicable) for the affected journey and the return journey, upon request, will be held in a credit file for you. You can use this credit towards another easyJet flight, within the following six-month period by calling the easyJet call centre only on 0871 244 2366. (Calls cost 10p per minute; calls from mobiles and other networks may cost more. For other telephone numbers visit the contact us section.)

If we advise you of a delay of more than two hours to your flight:

While you wait, you will be entitled to a Refreshment Voucher to the value of 3.00GBP (or local currency equivalent). For every additional delay of two hours thereafter, a further Refreshment Voucher to the value of 3.00GBP (or local currency equivalent) will be issued.

In addition, you will be offered free of charge two telephone calls, or telex or fax messages or emails.

In addition, if an overnight stay is required because the reasonably expected time of departure is at least the day after the time of departure previously announced, easyJet shall offer you hotel accommodation and transport between the airport and the hotel free of charge.

Where your flight is delayed for 5 hours or more, if you chose not to fly we will give you a refund of the fare paid for the journey not made and for the journey already made where the flight no longer serves the purpose of the original travel plan. This refund can be claimed by calling the easyJet call centre only on 0871 244 2366. (Calls cost 10p per minute; calls from mobiles and other networks may cost more. For other telephone numbers visit the contact us section. Additionally, where relevant, we will offer a return flight to the first point of departure at the earliest available time.

Admiral Awesome

Actually, yes. About a year ago a flight to prague had a 24 hour delay going, and a 24 hour delay coming back. They gave us a good hotel to stay in, but no food or drinks vouchers.

Our college head, who was supervising the trip, got quite a bit of compensation for us all, but I don't know any of the details about it (since he kept it for himself or 'the college' and didn't give us any), sorry.

If you make a fuss about it though, I'm sure they'll compensate you.

dannyborga

unlike other airlines, Easyjet works by themselves and will not protect you on another airline.
You are kind of at their mercy.

Chazza

Tyr getting some travel insurance next time you go away. You can claim on that for delays over 9 hours usually.

Burnsie

EasyJet will give you the bare minimum. My brother's flight from Paris to Belfast was delayed by about five hours, and his compensation was a bottle of Lipton Ice Tea.

sarge

Ryanair cancelled a flight i was, on i got my money refunded and also got Â£100 compensation from my annual insurance travel policy,which is worth having as it covers you for travel even in your home country.

David W

They'll just blame it on maintenance, which means you get nothing.

Ian G

Most airlines would give you a voucher to use at another time time but if they put you up in a Hotel and got you on another flight that's about as good as it gets.

It sucks I know.

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