 Will they show the Olympics on TV on a CRUISE SHIP? |
| Going on a cruise (Celebrity Mercury to Alaska) from Aug. 10-17th... will miss over half of the 2008 Olympics. Thus I want to know: do they have cable TV on the cruise? (more specifically, will they ... |
|
 Have you ever been on a Carnival Cruise to Cozumel during late December from Galveston? Any advice? |
| I returned from a cruise to Cozumel from Galveston yesterday and it was absolutly amazing! So, My dads 60th birthday is December 27th and we think it would be a great idea for a family/birthday trip. ... |
|
 Going on a cruise,, do I Have to pay full price for my 1 year old? |
| In August we are going on a cruise and my son will be 1 years old. Im Curious to see if I have to pay full price for him. We are going on Carnival cruise ... |
|
 Looking for Cruise Advice? |
I'm going on my (first) cruise in a couple of months, and I was wondering a few things.
- What I should bring?
(I Bought a LOT of things already including: Suntan lotion(s), ... |
|
 Help on Oasis of the Seas..........? |
| So here's the situation. I'm going on Oasis of the Seas for January 23rd, well, I have a 14 year old son who's gonna be hanging out with friends and such. Lets say for example, he'... |
|
 Vacation help? |
any idea where i can get a cruise to hawaii, europe, or bahamas. for pretty cheap...less than a thousand? including air fair. and 7 or more days?
please tell me if you have any ideas.
... |
|
 Has anyone heard of a cruise that sails for a day and docks the rest of the time until it is time to leave? |
| My fiance' has been on several cruises, but I have not. I want to go on one, but he wants to do a cruise that sails for a day and then ports the entire time we are there until we leave. Is ... |
|
 Where can I talk to people who work on cruise ships? |
| I just got a conditional offer yesterday to work as a junior server on a cruise ship. I am looking to find people that work on ship to talk to, but I can't seem to find any forums or anything...... |
|
 An important question about a cruise? |
| hello, i want to go on a cruise but im afraid i might get sea sick. I am sensitive & get motion sickness easily. I want to know if the ship really rocks that bad & what have you experienced? ... |
|
 Simple Packing List for a Cruise? |
| I need a simple packing list for a Carribean cruise. I am going dec 13-21. I am only 13 so I won't need beer or anything like that. I am only allowed one carry on and I don't want to forget ... |
|
 Baffled by all the different cruise lines? |
I am short listing down to Royal Caribbean or P & O's Ventura.
Any thoughts on what you think is best?... |
|
 My parents are going on a cruise in a few days? |
| please help, my parents are going on a cruise in a few days and they were arguing on whether the boat pulls up to a dock at ANY island or it parks about a mile or possibly less off and a smaller boat ... |
|
 Criminal law on cruise ships? |
| I was just on a cruise with a few friends of mine,and a friend af mine brought up an interestiing, God forbid a serrious crime occurs out at sea, ie rape, murder, assult, Who procutes it? Which ... |
|
 US passports? |
Hello.
I have a US passport thats about 2 years old and you should update your passport every 10 years. But i got married this year and plan on going on a cruise in March. do i need to ... |
|
|  |
♥ Female of the species ♥ |
Thomsons call centre problem? |
Myself and my husband went on a Thomsons cruise in October and received a final bill dated midnight the night before, which we paid. However they took an extra £280 from my card. We put in a complaint and received an acknowledgment from them dated in November saying they'd resolve it within 28 days, as per ABTA regulations. We rang after 28 days, and they said they have to get more info from the boat itself (why this wasn't done earlier I do not know) and that it'd take 2-3 days max. Left it 5 days, calleded back and they advised will get a manager to ring back in the afternoon, which they didn't. Left it 3 days, called again, they said manager will call back, he didn't. Called back 3 days later and demanded to speak to anyone higher up and they absolutely refuse, and said the only way is for them to log a call back from a manager, which he will do with 48 hours. The 48 hours will be this lunchtime, and assuming he doesn't, what can I say to them at the call centre?
Additional Details
They absolutely will not put you through to a manager. All they say is they can do a ring back. |
 |
 
Show
all answers
|
|
|
Pagan Pip
|
You need to tell your bank ASAP and then send numerous letters to the complaints department at Thomsons.
When this happend to me (it was a hotel though) I rang the bank and they put the money back on the card straight away and they dealt with the hotel. Try it! |
|
princess
 |
If you are getting no joy from the call centre, I would recommend you go to your local Thomsons branch in town, ask to speak to the manager and threaten to sit in there until it is sorted (although this is probably impractical).
The other option is to contact ABTA and/or Trading Standards for more advice - I imagine at this point though ABTA will be willing to step in and deal with this on your behalf.
You will probably be advised to put your complaint in writing and send a copy to both Thomson and the ombudsman. Be prepared that this probably won't be resolved until next year, by which time though you should receive your money back as well as some monetary compensation.
Good luck and Merry Xmas! |
|
LYN W
 |
We had a problem simular to this when our holiday was cut short due to Hurricane Ivan, After the holiday we kept phoning call centre what a waste of time then we went to our local Thomsons branch and within a week we got the 3 day's refund that was owed us plus a bit extra as they knew there was a hurricane alert on the Carribean
never went with them again |
|
RIGGS
|
just a thought here....but have you checked that the £280.00 extra they took off you,wasn't for gratuities ie: tips,for the waiters ext. i know that some cruise lines add on the on-board gratuities,and in there words to save any blushes????
if not, i would call the centre back,and if they wont put you through to higher management,threaten them with legal action and tell them you're getting in touch with the police,as this is theft...however check the gratuity side of things first. |
|
luludoodie
|
Always pay with a credit card.
Had a similar type of problem a few month ago. when it was not resolved I just sent my C/card payment with a letter saying as this is not resolved I have deducted from my payment.
C/card companies are equally responsible for overcharging. The c/card company just deduct it from the problem company so it is then their problem!
Worked perfectly - never heard anymore!
Be warned this only works properly if you pay your card off each month. If you owe money they just charge you extra interest next month! |
|
|
|
|
| |
|
| | |
| Questions List |
Answers | |
| |
5 | | | |
5 | | | |
5 | | | |
5 | | | |
5 | | | |
4 | | | |
5 | | | |
5 | | | |
5 | | | |
5 | |
|
News
Travel Topics
Travel Forum Travel Directories
Dictionary 
Travel
Forum 
Cruise Travel 
No Spam
Adult 
Gambling
Unfinished
Deception
Plagiarism
Not English
