hharry_m_uk
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No!! I will not deal with people who cannot understand what I am talking about. I have already changed one account . I am not racist but i have problems understanding them and just cant be bothered to speak in words of one syllable so that they will understand my Yorkshire accent.More British companies will find that they are losing customers to companies who have personal Uk call centres. |
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thecoldvoiceofreason
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If you saw the documentary on Channel 4 that showed how many peoples personal details, name, address, bank details, credit card numbers etc.etc. were being sold by some (certainly not all) of the people that work in them you'd say a big NO to that one. |
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bob h
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As others have said, depends on where you are coming from & the other alternatives. I have been both the caller & the callee.
Comparing talking with Indian vs. Southern US call center people, I find the Indians overall to be always courteous, helpful, willing to go out of their way, and mostly understandable. Of those in the Southern US, it is a mixed bag of experiences. The greatest "language" barrier & mutual mis-understanding frustrations have come from . . . . .drum roll . . . .the US. This is true whether I am the caller or the callee.
As a US worker, it doesn't bother me much, either. Call Center outsourcing is just one more of the list of job types to be shipped overseas for over the past 50 years. Back then workers & unions were screaming about the job loss problem, yet we have a much higher overall standard of living & lower unemployment now than at that time in our history.
Outsourced Call Centers are working for tech industries better than for financial industries. When it does not work, those companies bring the centers back home. |
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Robert David M
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This would be a fine idea, if the US were a company and not a public-totalitarian empire. It would allow corporations to pay less for the call service, and charge less. But with two evil empires--India and US--all this practice does is send salary money out of the country we'll never see again; the corporate tsars don't lower their prices because they're saving on this salaried type of expense; and if you recall we were to have "high tech" jobs in this country, to replace the manufacturing jobs our Republican-caused inflation rate and handovers of unearned billions to corporate CEOs
made it too expensive for us to keep here.
So--we don't get the spending of those dollars here; we don't get lower prices from corporate thieves; and we don't get the high tech jobs we could do better than ESL speaking Indians. If this sounds like a great deal for you--I have a bridge I own in Brooklyn you might like to purchase too. |
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sassy!
 |
NO WAY 1 Mobile phone company phoned me up this guy was going on about a special offer. So i listened but at the end of it i said i wasn't int rested. He said would i mind if he rang me up for friendship i said i did mind and hung up. Then a little while later he rang again i hung up. This has also happened to a friend of mine from the same company he said to my friend is she wanted phone s**. Horrid absolutely Horrid |
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fireside_jo
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no - not in any circumstances. I don't particularly like call centres but I would rather speak to a person than a machine. However I would like it to be someone who understands me. I have a Scottish accent. I called my Glasgow mobile phone customer services number and got a Scot who understood me. I called a Liverpool company to get a sonic toothbrush and got a lovely lady from Manchester who understood me. I called my insurance company - Prudential who have taken over from Scottish Amicable, based in Stirling - and got "Anne" in Mombai or somewhere. Telling me her name was Anne did not make me think she was British. Her grammar was excellent however her pronunciation and accent made her difficult to understand - and she had the same problem with me.
I want to talk to someone who understands me !! |
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iusedtolooklikemyavatar
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Good for the Indians. |
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?
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No. More and more jobs are going to India while more and more immigrants are coming in from Eastern Europe and filling many of the remaining jobs. Also, when you speak to people in India on the telephone they often have no idea of what you are talking about and it's virtually impossible to understand them. |
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cecilia b
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Yes.. i dont understand y ppl are racists in such cases well we all came frm the same place and are going to the same place when we die so wat its not like we came frm heaven... or have the power of super heroes.. who are we to judge anyone.. start being human......all ppl do is complain wen they ring a call centre in india they straight away think the person speaks a language from mars and will not understand them.... make an effort to do it......i have actually been there and they work much harder and are more helpful than most ppl here... and are smarter too... |
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tomzy33
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no because i cant speak punjabi |
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worrybean06
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No - they aren't. The culture in India is completely different and the way they do things is different than the western world. It is true you can learn the product - and over time you can understand the 'lingo' - but without spending a considerable time in a country you cannot fully understand what people mean with the way we phrase things.
What we need to do here is adopt some of their determination and the way they apply it.
Firms are doing this because it's cheap. It is sad that more and more business are much more focussed on profit and how much money they can make - then by respecting us - their customers! |
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JAKE
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No they certainly are NOT, not only for the cultural differences that make some of the answers ludicrus but for the lack of geographic knowledge of the UK. I moved from Wales to East Anglia and dutifully notified Norwich Union Direct via India, they changed my address on my insurance but said the car was still garaged in Wales (a blooming long way to start the car in the morning). Some people may think it of no importance, but when you hear stories about details invalidating insurances it could be a serious problem. |
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Jack M
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No dump any company that uses cheap labour and causes its customers to become racist because of these obmoxious outsourcings. |
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Mike10613
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Apart from them selling data on the balck market, talking that fast you can't understand them. Thinking that a free cell phone will get you to sign a £40 a month contract and trying to sell you things you already have and being totally useless - they are cheap. Any company using them is crazy they will lose customers - the NHS is a good example. Although, not all staff in the NHS from Asia are useless - many have given it a bad image. |
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Astra
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. . . India, Pakistan, Bangladesh, Poland, Rumania, Bulgaria, Lithuania, and on and on - great idea!
Government(?) offers free relocation package to legal/illegal non anglo-saxon UK residents -
UK population drops by 50% -
Set up international call-barring -
And they can all call each other.
Heaven . . . |
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Carmella
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No they are not a good idea. It is better to have the people of your own country answering the questions. I have lived in India but often find the people who answer these calls are not clear and do not always understand what we are saying. |
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pontoise
 |
Yes, because we can understand them, which is more than we can when they are based in Scotland. |
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Sylvia L
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I don't think so. There have been too many instances of personal details being sold on. |
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Mr. G
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I guess it all depends on if you are in India and need a job, or if you are in America (or elsewhere) and just lost one because your company outsourced to India!!!
Thanks for the 2 points!! |
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Barbados Chick
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By out sourcing services such as this - companies are able to focus their money and efforts in customer service in other areas.
I might add - not all call centres are in India - Chilliwack, British Columbia has quite a few and more coming. |
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fernmaid
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NO! They dont know what i am saying and vice versa |
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Ian69
 |
There are not ideal in some ways but at least now when I call my bank a human picks up straight away, albeit in India. Better than the computer maze we are used to here. |
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spiegy2000
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Absolutely not, in fact I am not going to renew my Norwich Union Direct car insurance because of it.
It makes me sick when companies start in Britain, become succesful with British employees, then sack the lot of them in order to off-shore their business.
Not only that, but they cannot understand me when I ring.
Sky do the same, I spent ages on the phone and at the end of the day was told utter crap. I rang the day after and got a UK person who sorted me out straight away. |
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lovelylexie
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From my own experience, I have found the staff in Indian call centres to be very helpful and polite, going out of their way to help me with a problem. They put the British call centres to shame.
It does annoy me thought that it may be merely a cost cutting exercise by big companies. They get well-trained, mannerly staff for a fraction of the price. They should be paid the going rate for staff in British call centres. |
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LLOYD H
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are you david hardy |
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