Paul H
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If I have a problem and the call centre cannot understand my English, I ask for another person, preferably where English is 1st language.
However, if a con centre calls me to try and sell me stuff, I see it as my duty to be as rude and offensive as possible. My land line number is never given out beyond family, so they must have got my number by clandestine means, which gives me the right to say what I like.
I must be on the internet somewhere, youtube or something because I have given them some fantastic and very abusive ear ache. |
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Smurfette!
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Absolutely!! I hate it when i ring BRITISH Telecom and g et put through to someone in India who cannot answer my question because they only speak enough English to read from their script!! |
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Neill
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why bother??? cos our daft goverment would just set up a call centre in africa (or somewhere else) to help family members of the nuked indians. |
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honeb1
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Nah, Just the company bosses themselves, for selling out. |
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Philip H ©
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Pakistan will probably do it for us |
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rhonawk
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we should have the choice to snub them i can never understand a word all answers are pre prepaird so i find the whole thing very frustrating i don't see why we cant speak to someone here in the UK |
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TEL
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They may speak English but they still don't understand us it's like speaking to bloody robots!
Cheapskate companies need to stop using them and have UK Call Centres so we as callers can understand the people we are talking to and it would create lots of jobs for British people! |
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Cheryl B
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Yes, too right, but why is it they always seem to have English names?....My name is Nigel how can I help....If you're called Nigel I'm called Mohammed Singh Patel!!! |
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'Er indoors!!
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Oh God, I'm so sick of this. B.T. has to be the worst. I cannot understand why big companies do this. I know these people need work, and can speak "pigeon" English, but they don't understand anything more about our language, our phrases, and our culture, and it is difficult making them understand something as simple as," I pay my bills by direct debit " Which is what happened recently, when I was rung up recently, and asked why I hadn't paid my B.T. bill . I spent half an hour trying to make them understand what direct debits are, and I gave up in the end. I finally got through to someone English, by reporting a fault, which is what I do from now on, if I need to speak to someone. |
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Adrian G
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You cannot blame the call centre, it is the company that moved their business to India or like country. If I have the time, I let them go through all their patter, and sometimes go as far as almost getting what they are offering, and then say NO. I simply will not deal with cold callers, no matter where they are from. I had windows installed a few years ago, and the same company who fitted them rang me annually , until I put a stop to it, to ask if I wanted new windows! So don't nuke them, simply refuse to deal with companies, who take British Jobs abroad. |
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tazzi
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Agreed.my car insurance has an indian call centre and when in an accident a few months ago, i could not understand them and vice versa - totally awful. i do wish that all companies should be up front with you before you sign up and tell you that you will be discussing your business with foreigners. |
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obscureguitarhero
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We want cheaper services and the way to do that is to outsource services to cheaper labour abroad. It's the same with manufacturing - you can only buy a pair of jeans for a fiver in Tesco 'cos they're made abroad using cheap labour.
Now if your jeans fall apart after 5 minutes then you don't moan; you just go out and buy some new ones because - hey - they're only a fiver and they are only jeans and you have other clothes to wear.
But a call centre is different. We only call them when we have problems. And those problem could be quite unpleasent - perhaps time consuming and expensive.
So perhaps it's up to us to re-evaluate what the value of a good call centre is and shop accordingly. In any case, it's no use complaining about it here. Complain in writing to the service provider! |
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Deadula
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It would be nice.... but they would only move to a worst place, like the US!! Then you would have a anoying amercian voice wishing you to "have a nice day"Ahhhhhhhhhhhh!!
(sorry to all nice amercans!) |
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invest-on2
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YES, without a doubt. Or at least send over Dwight K. Schrutte and have him give an English lesson. My favorite is when a guy that can't even pronounce hello, introduces himself as Paul. |
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ppppppppppppppppppppp
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The Indian call centre staff are obviously well educated, polite , knowledgeable,have a pleasant manner and are keen to resolve problems. When their accent becomes just a"little"more Anglicised they will be perfect. |
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Nadz
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its better for the economy |
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